SHIPPING & RETURNS

Shipping & Return Policy

 

All artwork is shipped directly from our artists' studio in our Houston gallery. Delivery times will vary based on destination, but all work will ship within 5 business days. If you order more than one piece, that order will often be broken up into multiple shipments. 

We are experienced in shipping artwork and all paintings will be carefully wrapped to ensure a safe and timely arrival. 

 

Shipping costs are listed at checkout and are dependent on the piece's size and weight.

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INTERNATIONAL ORDERS: Please email AlisonDonaldsonArt@gmail.com for a quote and information on shipping internationally. 

 

Shipping costs may be higher if a piece is extra fragile or heavy. 

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If a piece arrives damaged, please let us know by emailing AlisonDonaldsonArt@gmail.com immediately. 

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Should a piece get lost in the mail, please file a claim using your tracking number and order details. For assistance, please email us at AlisonDonaldsonArt@gmail.com.

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All sales on our website are final and cannot be returned or exchanged. 

 

Colors

Please note that the listing description pictures represent colors as accurately as possible; however, actual colors may vary from the images shown. Every monitor or mobile display has a different capability to display colors, and every individual may see these colors differently. I cannot guarantee that the color you see accurately portrays the true color of the print or original you order.